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Advanced Communications Solutions Limited (ACS) Privacy Policy

www.hearingprotection.co.uk

Proprietor
For the purposes of the Data Protection Act 1998 we confirm that the proprietor and operator of the website at www.hearingprotection.co.uk (the “Website”) is Advanced Communications Solutions Limited, 22-23 Beaumont Close, Banbury, Oxfordshire OX16 1TG (“we”, “us,” “our” or “ACS”) which is a company incorporated in England and Wales under registration number 03189815. ACS can be contacted via the contact section on the Website. ACS is registered with the Office of the Information Commissioner under registration number Z1219486.

ACS respects the privacy of each user accessing the Website (“you,” “your”) and is committed to protecting your privacy. ACS has structured the Website so that, in general, you can visit and browse the Website without identifying yourself or revealing any personal information. ACS ensures that any personal information provided by you to ACS will be processed in accordance with the eight principles of the Data Protection Act 1998 and the ACS Privacy Policy set out below.

Processing of Personal Data
In accordance with ACS’s Website Terms of Use, you may contact ACS via the Website to obtain advice about hearing protection and information about our products and distributors (“Third Party Providers”).

Personal data about you will be collected when you contact ACS via the Website or otherwise. When posting queries or requesting information, you will be required to give us certain types of personal information which may include your name, address, telephone number, fax number, e-mail address and contact preferences.

Purpose Specification
We collect your personal data for the purpose of answering your questions and processing your requests for information and putting you in touch with our distributors. We will not collect additional information about you from other sources, such as public records or bodies, or private organisations.

Specifically, we may use your personal data to communicate with you, provide information to you and provide contact details of Third Party Providers to you pursuant to your requests. Contact with Third Party Providers will be at your discretion. ACS may also use your telephone number to follow up your information requests by telephone. You hereby consent to this use of your personal data.

We may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website. From time to time, we may also use your personal data to contact you for market research or survey purposes, but we will always give you the opportunity to opt-out of such market research and surveys.

You agree that if the management of the Website or ACS transfers to a third party we may also transfer your personal data or other personal data you have provided to us and any other information about you to such third party, provided such third party agrees to observe this policy.

Security of Personal Data
Transmission of data and information via the Website or by e-mail is not a secure or encrypted transmission method for sending your personal data, unless otherwise indicated on the Website or otherwise arranged between us. Accordingly, your attention is drawn to the fact that any information and personal data carried over the Internet is not secure. Information and personal data may be intercepted, lost, redirected, corrupted, changed and accessed by other people.

We set security standards to prevent any unauthorised access to your personal data once we have received it and wherever possible we will use adequate software and working procedures to ensure the security of your personal data. To prevent unauthorised access, maintain accuracy, and ensure proper use of personal data, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

Third Party Websites
Parts of our Website contain links to third party websites not owned by ACS including those belonging to Third Party Providers (“Third Party Websites”) for your convenience and information. If you use these links, you will leave the Website. When you access a Third Party Website, please understand that we do not control the content of that Third Party Website and are not responsible for the privacy practices of that Third Party Website.

We suggest that you carefully review the privacy policies of each Third Party Website that you visit. This ACS Privacy Policy does not cover the information practices of those Third Party Websites linked to our Website. Third Party Websites may send their own cookies to users, collect personal data, or solicit personal information. Third Party Websites may operate very different privacy practices to this Website. Links to Third Party Websites on the Website do not imply that ACS endorses those Third Party Sites or agrees with any of the views or information set out on such Third Party Websites.

Automatic Collection of Data
All networks connected to the Internet communicate in “IP” (Internet Protocol), which is a technical standard that allows data to be transmitted between two devices. “TCP/IP” (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. An IP address is a string of code which identifies your personal computer and tells the Internet that you are connected.

The Website does not automatically store or capture personal data except for logging your IP address. This information is not retained after you have logged off. We do not link information automatically logged in this way by any means with personal data about specific individuals.

Cookies are messages given to an Internet browser by an Internet server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. We may use cookies for collecting information on the Website.

Subject Access Rights

Under the Data Protection Act 1998, we have to provide you, as a “data subject” with a readable copy of all personal data which we may hold about you, within 40 days of receiving your written request for us to provide it. The Data Protection Act 1998 allows us to charge a fee of £10 for this. Evidence or proof of your identity (for example, a copy of your passport, driver’s licence or current bills) will be required.

It is both in our interest and yours to store and process accurate personal data. If the data we hold about you is inaccurate in any way, where appropriate, you may have your personal data corrected by us on request by having it:

1.    completed;
2.    amended; and/or
3.    erased.

Please contact us to update any of your personal data or to request access to your personal data by addressing the “Information Officer” at the following address or e-mail address:

 Address:Information Officer
Advanced Communications Solutions Limited,
22-23 Beaumont Close,
Banbury,
Oxfordshire OX16 1TG

 

   

 

Email:      This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

We reserve the right to refuse to provide you with a copy of your personal data based on the exemptions set out in the Data Protection Act 1998, but if we do refuse we will give full reasons for our refusal and allow you to challenge our decision.

Feedback
If you have any feedback or questions about ACS’s use of your personal information or about this online ACS Privacy Policy, please send us an e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

If you send us personal data via e-mail, we will use it to respond to your information request. If you e-mail us, or give us your e-mail address, we will keep a record of it. We will not give your e-mail address to any unauthorised third parties. Note that communications via e-mail or otherwise are governed by and subject to ACS’s Website Terms of Use set out on the Website.

When you e-mail us please remember that the content of your e-mail is not secure and could be intercepted. Accordingly, please keep the amount of confidential of personal information to a minimum and we will do likewise when we reply.

Changes to this ACS Privacy Policy
ACS will post any changes to this ACS Privacy Policy on our Website from time to time. Please be sure to regularly check this ACS Privacy Policy before using the Website. Regardless of any changes we make to this ACS Privacy Policy, we will always use your personal data in accordance with the ACS Privacy Policy in place at the time you provide your information and the Data Protection Act 1998, unless you give your express consent for us to do otherwise.

 

Product Downloads

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We'll keep your ears on file...

ACS is pleased to announce the introduction of a new state of the art scanning technology that means ALL customers that order custom made hearing protection and in-ear monitoring products from ACS will have their ear shape on file at ACS for up to 4 years. The device will scan the impressions and save as a file on the database so customers can order new products or replacements instantly without the need to have new impressions taken. What's more, this service will not cost customers anything extra on top of the standard product charge, it is just a little something we want to do to make your experience with us even more enjoyable!

Please be aware that the scanning service began on May 1st 2010 so will only apply to customers that ordered thereafter. 

 

Cost Calculator

Find out how much you could save with upto a 4 year forecast on custom hearing protection here

Calculate the savings cost as part of our Total Care Scheme here

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How to Buy

Image Find your nearest ACS dealer from hundreds across the UK.

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Or redeem a CUSTOM VOUCHER at your nearest impression taker using our postcode store locator >> 

Please note - ACS products require good deep impressions in order to create a seal in the ear so it is important there is no wax block in the canal that will stop the audiologist from taking an impression. If you think you may have a wax build up, please visit your local GP for a consultation before booking an appointment with a dealer. You may be charged a fee if the audiologist is unable to take an impression. 

Contact Us

t : 01295 266665

f : 01295 259093

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Where can I buy ACS products?

ACS products are available from a nationwide network of Audiologists as well as directly from us at our offices in Banbury. You'll need to make an appointment to have impressions taken which will then be sent on to us to allow us to manufacture your custom-fit products. To find your nearest Audiologist see the complete list on our Find A Dealer page. Please note that production time is always dependent upon orders received.  The skills and experience involved in making our hand-crafted products are not acquired overnight so employing more staff, whilst increasing our labour force, does not bring an immediate reduction in production time - please bear with us in times of increased demand for our products

Action on Hearing Loss

Action on Hearing Loss – formerly the Royal National Institute for Deaf People – is the national charity helping people confronting deafness, tinnitus and hearing loss to live the life they choose. It enables people to take control of their lives and remove the barriers in their way, giving them support and care, developing technology and treatments and campaigning for equality. Since the charity’s foundation in 1911, it has grown to be the UK’s leading deafness charity, supporting more than a quarter of a million people each year and running the world’s largest donor-funded hearing research programme.