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ACS Refund and Returns Policy

Advanced Communication Solutions
 
 
Returns/Refunds Policy 2009 
 
 
GUARANTEE
Limited 1 yr warranty
ACS guarantees all custom ACS branded products against defective manufacture, component failure and/or materials for one year from the date of purchase. It would be helpful if you could supply the original invoice number when making a claim under warranty.
 
Things not covered under warranty are as follows:
 
Damage due to abuse
Cable damage
Blockage due to wax or debris in eapiece
Attempts to rectify by unauthorised persons.
 
Returns/refunds policy
ACS will remake any earpiece returned due to poor fit within 30 days of purchase.
 
We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you recieve from us, please let us know.

This does not affect your statutory rights.
 
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Product Downloads

Download the latest care and usage instructions

Download the latest product specification sheets

We'll keep your ears on file...

ACS is pleased to announce the introduction of a new state of the art scanning technology that means ALL customers that order custom made hearing protection and in-ear monitoring products from ACS will have their ear shape on file at ACS for up to 4 years. The device will scan the impressions and save as a file on the database so customers can order new products or replacements instantly without the need to have new impressions taken. What's more, this service will not cost customers anything extra on top of the standard product charge, it is just a little something we want to do to make your experience with us even more enjoyable!

Please be aware that the scanning service began on May 1st 2010 so will only apply to customers that ordered thereafter. 

 

Cost Calculator

Find out how much you could save with upto a 4 year forecast on custom hearing protection here

Calculate the savings cost as part of our Total Care Scheme here

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How to Buy

Image Find your nearest ACS dealer from hundreds across the UK.

View the coverage map >>

Or redeem a CUSTOM VOUCHER at your nearest impression taker using our postcode store locator >> 

Please note - ACS products require good deep impressions in order to create a seal in the ear so it is important there is no wax block in the canal that will stop the audiologist from taking an impression. If you think you may have a wax build up, please visit your local GP for a consultation before booking an appointment with a dealer. You may be charged a fee if the audiologist is unable to take an impression. 

Contact Us

t : 01295 266665

f : 01295 259093

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Where can I buy ACS products?

ACS products are available from a nationwide network of Audiologists as well as directly from us at our offices in Banbury. You'll need to make an appointment to have impressions taken which will then be sent on to us to allow us to manufacture your custom-fit products. To find your nearest Audiologist see the complete list on our Find A Dealer page. Please note that production time is always dependent upon orders received.  The skills and experience involved in making our hand-crafted products are not acquired overnight so employing more staff, whilst increasing our labour force, does not bring an immediate reduction in production time - please bear with us in times of increased demand for our products

Deafness Research UK

ACS believes that everyone deserves to enjoy good hearing and great music, so we have chosen to support Deafness Research UK.
This remarkable charity works to find better treatments for hearing loss and tinnitus, bringing the public vital hearing health messages and supporting people with a wide range of hearing impairments. To continue the good work, this charity really needs your support too.
As a music lover you can appreciate just how precious your hearing is and how terrible it would be to lose it, so please help us to support Deafness Research UK in finding the life-changing treatments needed to help millions of people with hearing conditions.
To find out more or donate to Deafness Research UK, please click here .